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Delivery

Free delivery worldwide
 

Shipping Information

 

Standard Delivery- Free 0.00 € (10-30 days)

 

Express Delivery- 17.99 € (7-14 days)

 

We can deliver your items throughout Europe and the rest of the world using the services of “Russian Post” (10-30 days) or “EMS Russian Post” (7-14 days). After sending your purchase to the post office, you get a track-number for tracking  your parcel.
 

Insurance

Some customers worry too much about damage or loss of goods due to the long distances while reaching their country. We would like to assure you that the risk is minimal. Our records show that, in fact, very few parcels are lost, and in any case, if this happens, we will immediately refund the loss of our customers. We guarantee that any damage or loss (please note again: this occurs very rarely) will be reimbursed.
 

Returns

Should you find any defects in the goods you have received, you may return them within two weeks from the purchase date. We shall then either replace the item(s) (with the same or similar ones at your choice) or refund your money. We do ask that you inform us by email of your preferences concerning the returned item(s).
 

Request For Product Return And Exchange

Our shop will accept goods returned within 14 days since the date of purchase provided that they are in new unused condition and in their original package.
If you wish to return any items for replacement, please notify us by completing the feedback form.

 

Customs

Customers can be charged fees from their own country for buying goods online.
Unfortunately, Pavlovoposad-Shawls.com cannot take responsibility of any customs or import fees which may occur once the parcel reaches its destination country.

 
Please note Pavlovoposad-Shawls.com does not collect or handle any tax charges or fees.
If you have any queries regarding tax you may have been charged, please contact your customs office.

 
Unfortunately, we have no control over these charges and cannot tell you how much they would be, as these fees vary widely from country to country.
We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.